Bj11 Privacy Policy

Welcome to bj11. We know how valuable your personal information is, which is why this Privacy Policy is fully transparent about exactly how we handle your data. This policy applies to both the bj11 website and mobile app.

By using our platform, you agree to this Privacy Policy. If you have any concerns, please speak with our support team before continuing to use the platform — we're always ready to help.

When you create an account and use bj11's services, we collect two types of information — what you provide directly, and what is collected automatically.

We only collect information that is strictly necessary. Requesting unnecessary or excessive data goes against our policy.

All collected data is used solely for specific, legitimate purposes. Full details are provided below:

• Account Management: Creating your account, confirming registration, and keeping your login secure.
• Service Delivery: Processing bets, payments, and transactions successfully.
• Contact: Sending important updates, security alerts, and account-related notifications.
• Fraud Prevention: Detecting suspicious activity and ensuring platform security.
• Legal Obligations: Complying with licensing authority requirements and assisting law enforcement agencies when required.
• Service Improvement: Analyzing user experience to improve and optimize the platform.
• Promotional Communications: Promotional messages are sent only with your explicit consent.

Bj11 takes great care when sharing your information with third parties. Data sharing is limited strictly to the following circumstances:

• Payment Providers: Limited data is shared with bKash, Nagad, Rocket, and banks solely for payment processing purposes.
• KYC Verification Services: With authorized verification providers for identity confirmation.
• Law Enforcement: In response to a court order or valid legal claim.
• Regulatory Authorities: Mandatory reporting to licensing authorities and regulatory bodies.

Your information is not shared outside the cases listed above. Any third parties we work with are held to the same privacy standards as we are.

The bj11 website and app use cookies to enhance your experience. Cookies are small text files stored in your browser.

You can delete or block cookies at any time through your browser settings. Keep in mind that disabling cookies may cause some features to not work properly.

Your data is not kept longer than necessary. However, certain information must be retained for specific periods to meet legal requirements:

• Account Information — retained for the duration of the account and for 5 years after closure.
• Financial transaction records — retained for a minimum of 5 years as required by licensing obligations.
• KYC documents — up to 5 years after account closure.
• Cookies & log data — up to 90 days.
• Support chat history — up to 2 years.

You have specific rights over your personal data, and bj11 fully respects each of them:

To exercise any of these rights, email us at support@bj11.ws or reach out via live chat. We will respond within 30 days of receiving your request.

Bj11 is a strictly 18+ platform. We never knowingly collect personal information from minors. If a minor registers an account, it will be immediately invalidated and all associated data will be deleted without delay.

If you believe a minor is using our platform, please contact us immediately.

Bj11 uses industry-standard security technologies to protect your data:

• 256-bit SSL Encryption: All data transmissions are encrypted.
• Two-Factor Authentication (2FA): An extra layer of security for your account.
• Firewall & Intrusion Detection: Measures in place to prevent unauthorized access.
• Regular Security Audits: Regular audits conducted by third-party security experts.
• Data Backup: Regular backups are maintained in a secure location.

This Privacy Policy may be updated to reflect changes in technology or applicable law. For any significant changes, we will:

• We will send a notification to your registered email.
• We will post a clear notice on our website.
• We will display the updated date at the top of this page.

Continuing to use the platform after any changes are made will be considered your acceptance of the updated policy. We recommend checking this page regularly.

For any questions or complaints regarding this Privacy Policy, or to exercise your rights, please get in touch with us:

• Email: support@bj11.ws
• Live Chat: Available 24/7 on website & app
• Response Time: Via email within 72 hours

Any data protection complaint will be taken seriously, thoroughly investigated, and responded to as promptly as possible.