Question 1

What do I need to open an account at bj11?

Accepted Answer

To register at bj11, you'll need an active Bangladeshi mobile number (in the 01XXXXXXXXX format) and an email address. You must also be at least 18 years old. Registration is completely free and takes just 2 minutes.

Question 2

How do I complete the registration process?

Accepted Answer

First /register Go to the page. Enter your name, mobile number, email, and password. Read and agree to the Terms & Conditions. Then verify your account using the OTP sent to your mobile. That's it — your account is ready.

Question 3

How do I reset my password if I've forgotten it?

Accepted Answer

On the login page, click the "Forgot Password?" link. Enter your registered mobile number. An OTP will be sent to you. Use that code to set a new password. Your password must be at least 8 characters long.

Question 4

Is account verification (KYC) mandatory?

Accepted Answer

KYC is not required for basic betting. However, identity verification may be needed for larger withdrawals. You can complete it easily by submitting a photo of your National ID (NID) or passport.

Question 5

Can a person open more than one account?

Accepted Answer

No. bj11's policy allows only one account per person. Any attempt to create multiple accounts may result in all accounts being suspended and balances forfeited.

Question 6

How do I close my account?

Accepted Answer

To close your account, contact our 24/7 Live Chat support. Make sure to withdraw any remaining balance before closure. As part of responsible gaming, we also offer a Self-Exclusion option.

Question 7

What deposit methods are available?

Accepted Answer

To make a deposit at bj11, bKash, Nagad, Rocket and bank transfer are supported. Minimum deposit is 500 BDT. Deposits are typically processed instantly.

Question 8

How long does a withdrawal take?

Accepted Answer

Standard withdrawals are processed within 15 minutes to 24 hours. bKash and Nagad are typically the fastest. Larger withdrawals may take a bit longer due to verification requirements.

Question 9

What are the deposit and withdrawal limits?

Accepted Answer

Minimum deposit is 500 BDT, minimum withdrawal is 1,000 BDT. The maximum daily withdrawal limit depends on your account type and verification status. For more details, /payment Visit the page.

Question 10

I made a deposit but my balance hasn't been updated — what should I do?

Accepted Answer

Wait 30 minutes first — delays are sometimes caused by network lag. If it still hasn't reflected, contact Live Chat Support with your transaction ID and we'll verify and resolve it promptly.

Question 11

Are there any fees for deposits or withdrawals?

Accepted Answer

bj11 does not charge any fees on deposits. However, your mobile banking provider (bKash/Nagad) may apply their own charges. For withdrawals, a small processing fee may apply above a certain amount.

Question 12

What bonus do I get as a new member?

Accepted Answer

New members on their first deposit Welcome Bonus To see the latest offers, check the /promotion Visit the page.

Question 13

Can bonus funds be withdrawn directly?

Accepted Answer

Bonus funds cannot be withdrawn directly. You need to meet a specific Wagering Requirement to release the bonus. For example, 5x Wagering means you must place bets totalling 5 times the bonus amount. The terms for each bonus /promotion on the page.

Question 14

How does the cashback offer work?

Accepted Answer

bj11's cashback program returns a percentage of your losses during specific periods each week. Cashback is typically credited to your account every Monday for the previous week. More active users receive higher cashback amounts.

Question 15

What do I get for referring a friend?

Accepted Answer

Refer a friend to bj11 and you'll receive a referral bonus once they make their first deposit. For full referral terms and bonus details, visit the /promotion Visit the page.

Question 16

Which sports can I bet on at bj11?

Accepted Answer

At bj11, you can bet on 20+ sports including cricket, football, tennis, badminton, kabaddi, and volleyball. All major tournaments are covered — IPL, BPL, World Cup, and more. Both live betting and pre-match betting are available.

Question 17

How does live betting work?

Accepted Answer

Live betting lets you place bets in real time while a match is in progress. Follow the score, overs, and wickets as they happen and make your call on the spot. Odds change every moment, so quick decisions matter.

Question 18

What games are available in the Live Casino?

Accepted Answer

bj11's Live Casino features 500+ games including Baccarat, Roulette, Teen Patti, Dragon Tiger, Andar Bahar, and Blackjack. Enjoy a real-time playing experience with professional live dealers.

Question 19

Can I cancel a bet after placing it?

Accepted Answer

Once a bet is confirmed, it generally cannot be cancelled. However, if a match is cancelled or postponed, your stake will be refunded. If a Cash Out option is available, you can take a partial payout before the match ends.

Question 20

How do I set up Two-Factor Authentication (2FA)?

Accepted Answer

Log in to your account and go to Profile Settings. You'll find the 2FA option under the "Security" section. Verify your mobile number to enable it. From then on, an SMS OTP will be required every time you log in.

Question 21

Is my personal information secure?

Accepted Answer

bj11 keeps all your information secure with SSL encryption. We never sell your data to third parties. For more details, please read our /privacy-policy page.

Question 22

What should I do if I suspect unauthorized access to my account?

Accepted Answer

Change your password immediately and contact our 24/7 Live Chat. Our team will review your account's login history and temporarily lock the account if necessary. Keeping 2FA enabled significantly reduces this risk.

Question 23

What should I do if I receive a fraudulent message claiming to be from bj11?

Accepted Answer

bj11 will never ask for your password or OTP via SMS or email. If you receive a suspicious message, ignore it and go directly to our official site bj11.ws to log in. Report the fraud to our support team.

Question 24

How do I download the bj11 app?

Accepted Answer

Our /download Go to the page. Download directly via the Android APK or iOS link. On Android, you'll need to enable "Unknown Sources" before installing. Full instructions are available on the download page.

Question 25

The app won't install or open — what should I do?

Accepted Answer

Start by restarting your phone and uninstalling any older version of the app. Then /download Download the latest version from the page. On Android, go to Settings and enable "Unknown Sources" or "Install unknown apps".

Question 26

How do I update the app?

Accepted Answer

When a new update is available, you'll receive a notification inside the app, or you can /download Download and install the latest APK from the page. You can update without uninstalling the old version — your data will be kept intact.

Question 27

How do I enable biometric login on the app?

Accepted Answer

Log in to the app with your password once. Then go to "Biometric Login" in your Profile Settings and enable fingerprint or Face ID. After that, you can log in with just your fingerprint or face.

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